Use Customer sentiment analysis to route and prioritize support in Helpdesk
You will learnIn this article, you will learn how to use customer sentiment to automatically spot angry customers, route urgent issues to the right agent, and surface promoters for follow-up campa...
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Klaviyo Helpdesk: CSAT
Why it matters Happy customers come back and spend more. A one-question CSAT (Customer Satisfaction) survey lets you spot unhappy shoppers before they churn—and is included in the paid Helpdesk pro...
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Understanding the Helpdesk reporting dashboard
Learn how to interpret each section and metric on the Helpdesk reporting dashboard.You can use the Helpdesk reporting dashboard to monitor support ticket volume, measure agent performance, and iden...
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