Account troubleshooting

You will learn  Learn reasons why your Klaviyo account may be disabled or temporarily suspended.  When accounts are either disabled or suspended, flows are automatically set to manual mode and segm...

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You will learn Learn which internet browsers and versions are supported when accessing Klaviyo.  If you have trouble accessing Klaviyo, you may need to update your internet browser to a newer vers...

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You will learn Learn how to reset a forgotten Klaviyo password when you're unable to log in.  Before you begin This guide will be useful for those who are locked out of their Klaviyo accounts due t...

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You will learn  Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.  Before you begin You will only be able to retry a credit card payment when: Payments are rec...

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You will learn Learn which steps to take when you're migrating off of Klaviyo, regardless of whether you're changing to another provider for SMS, email, or both.  If you cancel your SMS plan but c...

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You will learn Learn how to downgrade your plans to free, cancel a single plan (e.g., email and profiles, SMS, or Reviews) or your account, as well as how to close your Klaviyo account.  What's the...

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You will learn Learn how to add trusted devices to your Klaviyo account.  Before you begin The ability to add trusted devices adds an extra layer of security to your Klaviyo account. However, we en...

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Contact support If you are on a free or paid plan, log into your Klaviyo account and use our support page at klaviyo.com/support. If you are locked out of your account or have an invoice inquiry, ...

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You will learn Learn how to configure your account using the Klaviyo setup wizard. This guide summarizes each step and assists you through the quick setup process. You are required to complete all...

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