You will learn
Learn how to retry a credit card payment in Klaviyo if a recurring payment has failed.
Before you begin
You will only be able to retry a credit card payment when:
- Payments are recurring.
- A recurring payment did not go through and you want to try again.
- The account is not based in India (due to the way payments must be handled there).
- Klaviyo has not scheduled a retry for within 15 minutes.
- You've updated the credit card on file more than 1 hour ago.
- After you update a credit card, Klaviyo waits up to 1 hour before retrying a payment. If you changed the credit card more recently, please wait the full hour to see if the payment goes through.
- The account is active or suspended.
- If the account is canceled, you must first subscribe to a new plan.
If you are simply trying to pay for the first time by credit card, see this article on updating your credit card information.
Retry a credit card payment
If you don't see the Retry payment button, a retry is not available at this time. You will only see this button when you meet all of the conditions listed in the previous section. We recommend checking back after a full 15 minutes pass.
- Click on the account dropdown in the lower left.
- Select Billing.
- In the Billing section at the top of the page, click Retry payment.
Outcome
Using the method described above, you’ll be able to retry a credit card payment.
If successful, your invoice will be paid. If your account was suspended due to lack of payment, it will be re-enabled once the payment goes through.