Customer Agent

You will learn How the Loyalty skill lets Customer Agent answer loyalty and rewards questions automatically. Your customers can check their points balance, discover available rewards, and learn abo...

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You will learn In this article, you will learn how the Subscriptions skill works for Customer Agent and what you need to get it running. This skill lets your customers pause, cancel, or update thei...

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Introduction What is Customer Agent on SMS? A 24/7 AI assistant that responds to inbound SMS messages to answer questions, recommend products, and resolve common issues Supports revenue-driving a...

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You will learn What the Order Editing skill does and how it works with Customer Hub. What prerequisites are needed for the skill to be active. How the agent guides customers through order modifica...

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You will learn How the Returns & Exchanges skill lets Customer Agent guide shoppers through return and exchange requests automatically. When your prerequisites are in place, the agent answers polic...

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You will learn You will learn how to enable automatic reindexing (auto-sync) for your Customer Agent's connected websites. By automating this process, you ensure your Agent always answers questions...

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You will learn What skills are, which ones Customer Agent comes with out of the box, what each one does, and what prerequisites unlock which skills. By the end, you’ll know which skills are running...

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You will learn What events Customer Agent emits to your Klaviyo account, what data each event carries, and how to use those events to build segments and flows. How Customer Agent events work Events...

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You will learn How to launch Customer Agent across web chat and email, what to confirm before going live, and where to monitor performance once shoppers start interacting with it. Before you begin ...

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You will learn This article explains how the K:AI Customer Agent can automatically retrieve and share active coupon codes with customers during conversations. This capability is enabled automatical...

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You will learn How to set Customer Agent’s tone of voice using a preset or a custom description, and how tone fits with the rest of your Guidance. Before you begin You’ll need: An Owner, Admin, or...

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You will learn What Customer Agent is, how it works, and the steps to get from setup to launch. By the end, you’ll know which building blocks shape Customer Agent’s behavior and where to go to conf...

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Learn how Klaviyo's Customer Agent understands and answers shopper questions, including what information it uses and the types of questions it can help with. How does Customer Agent gather informat...

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You will learn How to test Customer Agent in the test sidebar, debug responses you don’t expect, and validate skills before shoppers see them. Before you begin You’ll need: Customer Agent enabled ...

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You will learn What each metric on the Customer Agent performance dashboard means, how to filter the data, and how to use it to find opportunities to improve Customer Agent’s behavior. Before you b...

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You will learn Where to configure Customer Agent’s handoff behavior, channel-level settings, agent name and greeting, and permissions for who can edit the agent. Before you begin You’ll need: An O...

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You will learn What content is in Customer Agent, why most of your knowledge base is already loaded, how to add more, and how to write content Customer Agent can actually use to answer shopper ques...

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Learn about KlaviyoAIBot, including: What it is and what it crawls How to identify authentic requests How crawling respects site rules and how to control it This article is for anyone who sees t...

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