How Klaviyo billing works
Only Owners and Admins can edit Klaviyo billing settings.
Learn how Klaviyo bills customers for Profiles and Emails, Mobile Messaging, Reviews, Advanced Klaviyo Data Platform (formerly “CDP”), M...
Read More...
FAQ: Feb 18 appreciation discount
Learn about the appreciation discount that goes into effect with the February 18 billing changes.
If you want answers about the billing change in general, please see our billing change FAQ.
What...
Read More...
FAQ: Feb 18 billing changes
Get answers to frequently asked questions about Klaviyo's billing changes, which go into effect February 18, 2025.
If you want answers about the appreciation discount, please see our appreciation ...
Read More...
Understanding manual billing
You will learn
Learn about manual billing (also called “contract billing”) with Klaviyo.
This article provides information on the most common contracts for manually billed customers; however, the...
Read More...
Understanding how shared billing works in Klaviyo
You will learn
Learn how to request potential shared billing options, how the shared billing process works in Klaviyo, and about the differences between parent and child accounts.
Shared billing
...
Read More...
How to view your account's payment history
Learn how to view the amount, a short description, status, and date of each payment as well as see a detailed invoice in Klaviyo.
View your payment history
Click on your organization's name in the...
Read More...
Understanding how free and paid plans differ
You will learn
Learn the difference between free and paid plans with Klaviyo.
As your business grows, so too will your Klaviyo account. In order to scale your marketing channels accordingly, you w...
Read More...
Understanding how credit cards are retried after a failed payment
You will learn
Learn how and when Klaviyo retries credit cards after a payment has failed. We’ll go over what happens after a payment has failed, when an account will be suspended, and how long it ...
Read More...