Customer Agent in your customer's language
Customer Agent now responds in the language your customer writes in. Whether a shopper messages you in French, German, Japanese, or Arabic, Customer Agent detects the language and replies in it — n...
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How to configure escalation rules
You will learn
What escalation rules are, what they can and can’t do, and how to write triggers that hand off to a human at the right moments — without escalating too much or too little.
Before you...
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How to configure communication style rules
You will learn
What communication style rules are, what they can and can’t do, and how to write rules that meaningfully shape how Customer Agent writes.
Before you begin
You’ll need:
An Owner, Adm...
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How to write your brand summary
You will learn
What the brand summary is, what to put in it, and what to leave out so Customer Agent has the right context to represent your brand in every conversation.
Before you begin
You’ll nee...
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Understanding Guidance
You will learn
What Guidance is, how it differs from Content, and the four levers you can use to shape how Customer Agent behaves across every conversation.
What Guidance is
Guidance is how you con...
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