Routing & Automation

By leveraging omnichannel auto-responders, you can instantly acknowledge customer inquiries, set realistic expectations for response times, and even resolve simple queries through self-service—whet...

 Advanced Routing Rules allow you to automatically distribute incoming tickets to the right team or view based on all the customer data you already have in Klaviyo.In this article, you will learn h...

You will learnEnable round-robin ticket assignment to automatically distribute new conversations to available agents. This setup eliminates manual triage, shortens time to first response, and keeps...

Learn how to automatically close Klaviyo Helpdesk tickets after a set period of customer inactivity. By setting up ticket auto-close, you can streamline your support workflow and keep your Inbox or...

Learn how to use tags to categorize, organize, and easily find support tickets in Klaviyo Helpdesk.What are ticket tags?Tags are labels that you can apply to tickets in Helpdesk to help you categor...

Requirements: Only Owners, Admins, Managers, or Support roles can assign tickets. You will learn Learn how to assign tickets within your Klaviyo Helpdesk to efficiently manage customer inquiries ...