Customer Agent

You will learnYou will learn about the four specific metrics Klaviyo tracks for Customer Agent interactions. Understanding these events allows you to build segments based on customer interaction or...

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You will learnYou will learn how to launch your Customer Agent successfully across every channel you want the Customer Agent active on. Correctly launching the agent allows you to automate response...

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You will learn This article explains how the K:AI Customer Agent can automatically retrieve and share active coupon codes with customers during conversations. This capability is enabled automatica...

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Configure your AI-powered Customer Agent's communication style to match your brand's personality, choosing from four preset tones.Before you beginPrerequisites: You must have Klaviyo Customer Agent...

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Learn how to activate Klaviyo's Customer Agent, an AI-powered tool that provides instant support to your website visitors. Customer Agent ingests information from your Shopify store, and learns any...

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Learn how Klaviyo's Customer Agent understands and answers shopper questions, including what information it uses and the types of questions it can help with.How does Customer Agent gather informati...

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Learn how to strengthen your Customer Agent’s ability to resolve shopper inquiries by testing its responses and adding knowledge for any gaps you discover.Before You BeginThis guide provides guidan...

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You will learnLearn how to use the performance dashboard to analyze your Customer Agent’s performance and monitor its interactions.Before you beginTo access this dashboard, you must have the Custom...

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Learn how to ensure shopper inquiries are handled smoothly by selecting a handoff method for your Customer Agent. A handoff occurs when Customer Agent can’t resolve an inquiry and needs to escalate...

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You will learnIn this guide, you'll learn how to structure your knowledge sources so your Customer Agent can find and deliver the best answers to your customers. Well-structured content leads to mo...

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Learn about KlaviyoAIBot, including:  What it is and what it crawls How to identify authentic requests How crawling respects site rules and how to control it This article is for anyone who sees tra...

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