Add steps or actions to flows

You will learn Learn how to add a list update action to a flow to add or remove a profile from a list once they reach a specific part of the flow. With this flow action you can: Add to list Remove...

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You will learn Learn how to set up virtual contact cards, which will give you the ability to send contact details that a customer can save on their phone. By prompting your customers to save your n...

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You will learn Learn how to add a virtual contact card to an SMS message in a flow so that customers can save your brand’s contact information. Note that the inclusion of a virtual contact card wi...

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You will learn Learn about webhooks in flows and how they send information from Klaviyo to your third-party tools and applications. It’s important to note that setting up webhooks can be complex. I...

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You will learn Learn about targeting different groups based on what they've done in order to provide a more relevant experience for each recipient. This can be especially valuable for flows, as you...

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You will learn Learn why the timeline may not appear when there is a rejoined split through an example.  A flow's timeline is how long it will take a person to complete the flow. For instance, if y...

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You will learn Learn how to use the update profile property action to tag recipients when they enter a certain stage in a flow. You can also edit a profile property or delete it using this action. ...

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You will learn Learn when to place time delays before a split, and when to place them after.  When placing time delays near a split in a flow, it's important to be mindful about where you place the...

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You will learn Learn how to notify members of your internal team or external partners when a customer enters or reaches a certain point in a flow. Use cases include setting an internal alert for:  ...

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You will learn Learn how to opt in and out of the internal alert action in a Klaviyo flow. Someone does not need to have a profile in your Klaviyo account, or exist as an account user, in order to ...

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You will learn Learn how to send an internal alert (previously called notification) when a customer first triggers or reaches a particular point in a flow. It sends emails to your team around certa...

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You will learn Learn how to use the email component in the flow builder to add automated emails into your series. After dragging a new email card into a flow, you'll be able to configure your conte...

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You will learn You will learn how to add a time delay component within the flow builder which is used to create delays (or wait periods) between messages or other components in your flow series. If...

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You will learn A trigger split is a component in the visual flow builder that creates two distinct paths in a flow, branching based on a filter applied to the flow trigger. It is only available for...

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You will learn Learn how flow branching helps you personalize flows so that you can send individuals down different parallel paths depending on what you already know about them. Flows allow you to ...

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You will learn Learn how to use Klaviyo to send push notifications from your iOS or Android app via flows.  Sending push notifications in flows allows you to complement your email or SMS strategy. ...

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You will learn Learn how to add a conditional split to a flow that creates two distinct paths, branching based on defined characteristics of your recipients. What is a conditional split? A condi...

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You will learn Learn how to use trigger and conditional split components in the flow builder to create targeted customer journeys stemming from the same initial trigger. However, as you start to br...

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You will learn Learn how to view and configure the settings for a flow email which includes settings such as Smart Sending and UTM tracking. Review a flow email’s settings Click on an email card w...

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You will learn Learn how to add an update profile property action into a flow so that you can collect and track profile data. This flow action allows you to: Update an existing profile property Re...

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You will learn Learn what dynamic event data is, when to use it, where to find it, and how to include it in your flow messages. Learn about the different actions your customers take, and how you c...

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Learn about Klaviyo quiet hours for SMS and MMS flows. By default, Klaviyo applies quiet hours using the recipient’s phone number area code for US and Canadian numbers. This prevents mobile message...

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