Troubleshooting your Shopify integration
You will learn
Learn how to solve issues with your Shopify integration setup by following the relevant troubleshooting scenario described below. If you are encountering issues not on this list, pl...
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How to resync your Shopify catalog feed
You will learn
Learn how to resync your Shopify catalog items and categories to Klaviyo to see the most up-to-date information. There are currently 4 functions available for catalog resync: resynci...
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How to enable onsite tracking for Shopify
You will learn
Learn how to enable Klaviyo onsite tracking on your Shopify store, which includes multiple events to help you engage identifiable browsers. Additionally, enabling onsite tracking all...
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How to manually install Klaviyo.js for Shopify stores
You will learn
Learn how to manually install Klaviyo’s Active on Site tracking snippet, also known as Klaviyo’s onsite JavaScript or Klaviyo.js, on your Shopify store. You should only do this if yo...
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Shopify Accepts Marketing subscriber reference
You will learn
Learn about how subscribers in your account were synced from Shopify to Klaviyo before Klaviyo updated this sync in December 2022.
Before you begin
On December 14th, 2022, Klaviyo re...
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How to remove onsite tracking for Shopify
You will learn
Learn how to remove Klaviyo onsite tracking from your Shopify store, which includes both Active on Site and Viewed Product tracking, and may also include Viewed Collection, Submitted...
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How to differentiate Shopify POS and Shopify web data
You will learn
Learn how to distinguish between your POS and web orders in Klaviyo, if you use the Shopify point of sale (POS) system. This is done through filtering orders or creating segments. Kl...
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