Why this matters
Every minute you spend jumping between Klaviyo, Recharge, and Shopify is a minute you could spend growing sales. The Edit Subscription modal lets you cancel, skip, or change a customer’s subscription right from the ticket—no extra tabs, no re-typing data, and far fewer mistakes.
Typical wins for small stores
• Skip next month’s shipment for a holiday without losing the customer forever
• Add an extra item quantity before the order ships, saving a reship fee
30-Second Quick Action
- Open the customer’s Helpdesk ticket
- Click Subscription in the right-hand panel
- Click the tri-tip selector and click Cancel Subscription or Edit Subscription
- Make your change (edit quantity, skip, cancel)
Before You Start (1-Minute Check)
✓ Recharge is already integrated with Klaviyo
✓ You’re logged in as an Owner or Admin (you already have permission)
✓ The order is less than 60 days old and not fully shipped
Estimated time: 3–5 minutes per change
Step-by-Step
- Open Helpdesk > click the customer’s ticket.
- On the right, find the Subscription card and select Edit subscription.
• If the button is greyed out, hover for the reason (usually “order fully fulfilled”). - In the Items tab
• Use + / – for quantity changes. - Go to Status
• Choose Skip (moves renewal forward one cycle) or Cancel (stops it).
• Pro tip: Use Skip when the customer just needs a short break—keeps revenue and churn low. - Click Save changes. A green confirmation banner appears and Klaviyo posts a note to the conversation.
FAQ
Q: How long do I have to undo?
A: 5 minutes after you hit Save.
Q: Can I issue a refund here?
A: Not yet—do that in Shopify or Recharge.
Q: Does skipping keep my analytics clean?
A: Yes. Recharge shifts the renewal date, so you keep the subscriber without skewing churn.