Learn what data syncs from Cloudbeds to Klaviyo and where to view it. This includes reservations, guest information, and email consent. If you have not already, read our guide on getting started with Cloudbeds for step-by-step instructions on integrating, before continuing with this article.
Sync frequency
When you integrate with Cloudbeds, Klaviyo will sync all historic reservation and guest data. Going forward, reservation and guest data sync in real time.
How to view your Cloudbeds data
To view your Cloudbeds data:
- Navigate to Analytics > Metrics.
- Here, you can view all of the metrics in your account. The metrics with a Cloudbeds icon represent all of the metrics synced from your Cloudbeds integration.
- Use the All integrations dropdown and select Cloudbeds to view only Cloudbeds metrics.
Room Night metrics
The following room night metrics, related to reservations, are synced from Cloudbeds:
- Confirmed Room Night When a guest confirms a reservation in Cloudbeds, we create 1 Confirmed Room Night event per room night (e.g., a reservation with 2 rooms for 2 nights will have 4 events).
-
Completed Room Night
When a guest checks out in Cloudbeds, we create 1 Completed Room Night event per room night (e.g., a reservation with 2 rooms for 2 nights will have 4 events).
For each of these metrics, the following top-level properties are synced to Klaviyo:
- Value The total value of the room (i.e. room revenue) for a given night.
- Id The Klaviyo-generated ID associated with the room night.
- ReservationID The ID associated with the Reservation in the PMS.
- StartDate The date a night begins.
- EndDate The date a night ends.
- DayOfWeek The day of the week (e.g. Monday) when the night begins.
- AdultCounts Number of adults in a room.
- ChildCounts Number of children in a room.
- PersonCounts Number of people in a room (i.e. sum of adults and children).
- RoomTypeName The name of the room as stored in the PMS.
- PropertyID ID corresponding to the hotel.
- PropertyName Name corresponding to the hotel property.
- Source Name corresponding to the hotel property.
- MarketCode Market code for the room.
Reservation metrics
The following reservation metrics are synced from Cloudbeds:
- Created Reservation When a guest’s reservation is created in Cloudbeds.
- Confirmed Reservation When a guest’s reservation is confirmed in Cloudbeds.
- Checked In to Reservation When a guest checks in to their reservation.
- Checked Out of Reservation When a guest checks out of their reservation.
- Cancelled Reservation When a guest or admin cancels a guest’s reservation.
-
No Show Reservation
When a guest does not show up to a reservation.
For each of these metrics, the following top-level properties are synced to Klaviyo:
- Value The total monetary value of the reservation.
- Reservation ID The reservation ID from Cloudbeds.
- Reservation Nights The number of nights of a reservation.
- Property ID The ID of the property that the reservation was booked at (e.g., “12345”).
- Property Name The name of the property that the reservation was booked at (e.g., “Boutique Hotel in Maine”).
- Property Image The main image URL for the property.
- Source The source the reservation was booked from (e.g., “Website/Booking Engine”).
- Source ID The ID of the source of the reservation (e.g., “s-1”).
- Origin The origin of the reservation (e.g., “Expedia”).
- Third Party Identifier If the reservation came from an online travel agency (OTA), the ID of the reservation in that system.
- Estimated Arrival Time The estimated time the guest will arrive at the property.
- Start Date The start date for the reservation.
- End Date The end date for the reservation.
- Allotment Block Code The allotment block code that was used on the reservation.
- Additional Products Value The value of any add-ons a guest purchased on their reservation.
- Additional Product Items Count The total number of additional products that a guest purchased on their reservation.
- Reservation Person Counts The total number of people included on a reservation.
- Reservation Adult Counts The total number of adults included on a reservation.
- Reservation Child Counts The total number of children included on a reservation.
Reservation objects
The latest version of the Cloudbeds integration (upgrade guide) syncs Reservation objects from Cloudbeds. These have the following fields:
- Value The total monetary value of the reservation.
- ValueCurrency The currency used for the reservation payment.
- ReservationID The reservation ID from Cloudbeds. Used as the object ID.
- ReservationStatus The current status of the reservation.
- ReservationNights The number of nights of a reservation.
- PropertyID The ID of the property that the reservation was booked at (e.g., “12345”).
- PropertyName The name of the property that the reservation was booked at (e.g., “Boutique Hotel in Maine”).
- PropertyImage The main image URL for the property.
- Source The source the reservation was booked from (e.g., “Website/Booking Engine”).
- SourceID The ID of the source of the reservation (e.g., “s-1”).
- Origin The origin of the reservation (e.g., “Expedia”).
- ThirdPartyIdentifier If the reservation came from an online travel agency (OTA), the ID of the reservation in that system.
- EstimatedArrivalTime The estimated time the guest will arrive at the property.
- StartDate The start date for the reservation.
- EndDate The end date for the reservation.
- AllotmentBlockCode The allotment block code that was used on the reservation.
- RoomTypeName The name of the room type.
- AdditionalProductsValue The value of any add-ons a guest purchased on their reservation.
- AdditionalProductsItemCount The total number of additional products that a guest purchased on their reservation.
- ReservationPersonCounts The total number of people included on a reservation.
- ReservationAdultCounts The total number of adults included on a reservation.
- ReservationChildCounts The total number of children included on a reservation.
Guest data
Klaviyo syncs guest data from Cloudbeds. Please note that we do not sync any profiles associated with an online travel agency (OTA).
We sync the following guest data to Klaviyo profiles:
- Phone number
- First name
- Last name
- Street
- City
- State
- Zip
- Country
- Cloudbeds Guest ID
- Cloudbeds Gender
- Cloudbeds Birthday
- Cloudbeds Company Name
- Cloudbeds Special Requests
- Cloudbeds Main Guest
- Cloudbeds Custom Fields
- Cloudbeds Date Created
- Email consent
Please note that SMS consent is not synced from Cloudbeds.