Guesty data reference

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Learn what data syncs from Guesty to Klaviyo and where to view it. This includes reservation, guest, and message information. If you have not already, read our guide on getting started with Guesty for step-by-step instructions on integrating, before continuing with this article.

Sync frequency

When you integrate with Guesty, Klaviyo will sync all historic reservation and guest data. Going forward, reservation, message, and guest data sync in real time.

How to view your Guesty data

To view your Guesty data:

  1. Navigate to Analytics > Metrics.
  2. Here, you can view all of the metrics in your account. The metrics with a Guesty icon represent all of the metrics synced from your Guesty integration.
  3. Use the All integrations dropdown and select Guesty to view only Guesty metrics.

Reservation metrics

The following reservation metrics are synced from Guesty:

  • Confirmed Reservation When a guest’s reservation is confirmed in Guesty.
  • Cancelled Reservation When a staff member or guest cancels a confirmed reservation.
  • Closed Reservation When a staff member manually changes the status of Inquiry or Reserved to Closed to decline a reservation.
  • Declined Reservation When a guest declines a reservation in Reserved status.
  • Expired Reservation When the time to approve a Reserved reservation is over.
  • Reserved Reservation When a guest requests to book a property. To make the reservation Confirmed, a staff member has to confirm it.
  • Inquired About Reservation When a guest asks a general question but hasn’t submitted a formal booking request.
  • Awaiting Payment When a staff member has already confirmed a reservation but the guest's payment hasn't been processed yet

    For each of these metrics, the following top-level properties are synced to Klaviyo:

  • Returning Guest Whether the guest has ever made a reservation in the past (true/false).
  • Guests Count The total number of guests on a reservation.
  • Number of Adults The total number of adults on a reservation.
  • Number of Children The total number of children on a reservation.
  • Number of Infants The total number of infants on a reservation.
  • Reservation ID The reservation ID from Guesty.
  • Inquiry ID The Inquiry ID from Guesty for the Inquired for Reservation event.
  • Confirmation Code A unique ID for a guest’s reference as confirmation the reservation is booked.
  • Reservation Status The status of the reservation.
  • Check-in Date The reservation check in date in UTC format (i.e., YYYY-MM-DD).
  • Check-in Date and Time The reservation check-in date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
  • Check-out Date The reservation check-out date in UTC format (i.e., YYYY-MM-DD).
  • Check-out Date and Time The reservation check-out date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
  • Nights Count The total number of nights for a reservation.
  • Booking Source Where the reservation originated from (e.g. Airbnb, VRBO, manual, etc.)
  • Accommodation Fare The basic price of a reservation, calculated from the listing's base price. Equal to the sum of the nightly rates for the reservation dates.
  • Accommodation Fare Discount The discount amount (if any) applied to the Accommodation Fare.
  • Currency The type of currency used for the reservation.
  • Cleaning Fee The total amount charged for cleaning.
  • Total Fees The total amount of fees.
  • Total Taxes The total amount of taxes.
  • Host Payout The gross amount that the host is paid out on a reservation.
  • SubTotal Price The subtotal price.
  • Balance Due The amount due by the guest.
  • Payments Due The amount of payments due by the guest.
  • Is Fully Paid If the reservation is fully paid for or not.
  • Total Paid The total amount already paid by the guest.
  • Total Refunded The total amount refunded to the guest.
  • Listing ID The ID of the property on the reservation.
  • Listing Address The address of the property on the reservation.
  • Listing Thumbnail The thumbnail image URL of the property on the reservation.
  • Listing Public Description Summary The public description of the property on the reservation.
  • Listing Amenities The amenities available on the property on the reservation.
  • Listing Nickname The internal nickname of the property on the reservation.
  • Listing Title The public listing title of the property on the reservation.
  • Listing Default Check-in Time The default check-in time for the listing.
  • Listing Default Check-out Time The default check-out time for the listing.
  • Listing Timezone The listing's timezone.
  • Account ID The guests’ Guesty Account ID.

Message metrics

Klaviyo syncs two metrics that reflect messages in Guesty:

  • Message Sent Message sent to a guest.
  • Message Received Message received from a guest.

Message Sent

Each Message Sent metric synced to Klaviyo has the following properties:

  • Reservation ID
  • Confirmation Code
  • Check-in Date
  • Check-out Date
  • Guest Name
  • Guest ID
  • Message Last Updated by Guest
  • Message Platform
  • Message Priority Rating
  • Created At
  • Last Modified

Message Received

Each Message Received metric synced to Klaviyo has the following properties:

  • Reservation ID
  • Confirmation Code
  • Check-in Date
  • Check-out Date
  • Guest Name
  • Message Language
  • Message Read
  • Message Subject
  • Message Priority Rating
  • Message Snoozed Until
  • Guest ID
  • Message Conversation With

Reservation objects

For each reservation object, the following top-level properties are synced to Klaviyo:

  • Value Value of the reservation, comes from money.hostPayout.
  • GuestsCount The total number of guests on a reservation.
  • NumberOfAdults The total number of adults on a reservation.
  • NumberOfChildren The total number of children on a reservation.
  • NumberOfInfants The total number of infants on a reservation.
  • ReservationID The reservation ID from Guesty. Used as the object ID.
  • ConfirmationCode A unique ID for a guest’s reference as confirmation the reservation is booked.
  • ReservationStatus The status of the reservation.
  • CheckInDate The reservation check-in date.
  • CheckOutDate The reservation check-out date.
  • CheckInDateAndTime The reservation check-in date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
  • CheckOutDateAndTime The reservation check-out date and time in UTC format (i.e., YYYY-MM-DDThh:mmTZD).
  • NightsCount The total number of nights for a reservation.
  • BookingSource Where the reservation originated from (e.g. Airbnb, VRBO, manual, etc.)
  • Currency The type of currency used for the reservation.
  • CleaningFee The total amount charged for cleaning.
  • TotalFees The total amount of fees.
  • TotalTaxes The total amount of taxes.
  • HostPayout The gross amount that the host is paid out on a reservation.
  • SubTotalPrice The subtotal price.
  • BalanceDue The amount due by the guest.
  • PaymentsDue The amount of payments due by the guest.
  • IsFullyPaid If the reservation is fully paid for or not.
  • TotalPaid The total amount already paid by the guest.
  • TotalRefunded The total amount refunded to the guest.
  • ListingID The ID of the property on the reservation.
  • ListingAddress The address of the property on the reservation.
  • ListingThumbnail The thumbnail image URL of the property on the reservation.
  • ListingAmenities The amenities available on the property on the reservation.
  • ListingNickname The internal nickname of the property on the reservation.
  • ListingTitle The public listing title of the property on the reservation.
  • ListingRoomType The listing's room type.
  • ListingPropertyType The listing's property type.

Guest data

Klaviyo syncs guest data from Guesty. Please note that we do not sync any profiles associated with an online travel agency (OTA).

We sync the following guest data to Klaviyo profiles:

  • Email
  • Phone number
  • First name
  • Last name
  • Street
  • City
  • State
  • Country
  • Guesty ID
  • Guesty Tags
  • Guesty Interests
  • Guesty Allergies
  • Guesty Dietary Preferences
  • Guesty Communication Methods
  • Guesty Notes
  • Guesty Additional Notes
  • Guesty Preferred Language
  • Guesty Hometown
  • Guesty Gender
  • Guesty Marital Status
  • Guesty Pronouns
  • Guesty Number of Kids
  • Guesty Nationality
  • Guesty Returning Guest
  • Guesty Birthday
  • Email consent

Please note that SMS consent is not synced from Guesty.

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